Frequently Asked Questions

If you purchase a product with an available digital download, you will receive an email after purchase with a link to retrieve your file. There will also be a section available in your account profile for you to download your item from as well. If you have any issues or questions, please contact us.

24 to 48 hours after you have placed your order your item will be shipped. Excluding weekends and holidays.

You are able to return if the package has not been opened.

The online store is open 24 hours a day. The telephone hours are 9 to 5pm EST.

You can contact us at support@earthlyelevation.com.

856-725-1321

Contact the shipping company which sent your package and begin a case. Then contact us at support@earthlyelevation.com.

We offer free shipping over a certain spend.

It is your responsibility to provide us with your correct shipping address. Delays, lost packages, etc. will be your responsibility if you provide us with the wrong address. Once an order is shipped, it cannot be recalled. You will have to wait until we receive your order back to our warehouse at which time we can ship it back out – you will be responsible for any new shipping charges.

If you decide you would rather receive a refund for your order, please note that shipping charges are non-refundable.

Your shipping charge will be calculated at the cart/checkout based on the weights of the items you are buying. We charge you what USPS charges us plus packaging supplies.

As for orders shipped overseas, please understand that it will be more expensive to ship your order. We charge you what the USPS charges us.

You must contact us prior to your orders shipping if you wish to have your orders combined for shipping. Once an order ships, we cannot combine your orders.

Yes, as soon as your order is shipped, you will receive an email with your tracking information to the email provided during order placement.

If you do not receive that email, this could be why:

1. In many cases you provided the wrong email address.
2. You could have gotten the email but it went to your spam or your promotions. (Please check there before contacting us.)
3. You could have just simply disregarded the email.
   
   In any case if you feel as if you need to get help please contact support@earthlyelevation.com for a faster response.

If you experience issues placing an order, we need to know about it! You can give us a call Monday to Friday 9am to 5pm EST, and we can help you place it by phone. Make sure to tell us the issues you experienced when you call! We like to get these things fixed right away.

Backorder products are not currently in stock but are coming! Please be patient, and know that as soon as the product arrives in our warehouses, it will be shipped to you.

If an item within your order is currently on backorder, the entire order will be held until it is all in stock and ready for shipment. If you wish to receive the items sooner, please place your orders separately for any items that are currently showing on backorder.

The shelf life of all of our supplement products is 2 years from date of purchase, if unopened. The timer starts as soon as you open that bottle.

You can access your subcriptions in your account section using the same email and password you used to set up when you originally made your order.